forum. There are number of Knowledge Base articles for Network issues, so be sure to search for your issue before raising a case. This will be crucial information in our troubleshooting. Screenshots, the user login having the issue (if this is an issue for multiple users, please confirm this). The next best thing is to describe the problem to someone who has a lot of experience facing other kinds of problems. My favorite analogy is that taking care of a computer is like taking care of a car.
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For example, if a call dropped, did this drop after the call was answered or before. For every case, it is important that you first search the. This is a good thing. Go into detail as much as you can. Step 2 of the 5 Steps is to "describe the problem" you are facing.
If you accurately understand your customers problems and needs, your business will have a better chance of success. Describe, your Business Operations. Next, describe how your business will solve your customers problem.